FAQ
Materials
At Epta Lab, we create our pieces with passion and dedication. Each design is thoughtfully crafted using high-quality sterling silver (950 and 925), sourced responsibly to ensure our commitment to sustainability and ethical craftsmanship. With proper care, your jewelry will shine for years to come.
*Ethical Silver*
We use only recycled and responsibly sourced 950 and 925 sterling silver for all our pieces. Our designs are meant to be timeless, reflecting our focus on both quality and sustainability. To preserve the beauty of your silver jewelry, a little attention goes a long way.
Care
*Caring for Silver Jewelry*
• Rinse gently with cold water.
• Pat dry using a soft, 100% cotton cloth.
• Remove your jewelry before swimming, bathing, or showering.
• Store your pieces in a dry, airtight container when not in use.
*Gemstones*
Our gemstones are carefully selected for their beauty and sourced with integrity. We prioritize natural, mineral gemstones that are responsibly mined to meet both social and environmental standards.
*Caring for Gemstones*
• To clean, lightly brush with a soft-bristled brush, warm water, and a soap free of harsh chemicals.
• Avoid exposing gemstones to chemicals or extreme temperatures.
• Store in a safe, dry place to protect them from daily wear and tear.
Returns and Exchanges
At Epta Lab, we stand behind our high-quality, handcrafted jewelry. Please review our return policy below:
• Free 30 Days Returns - Items must be returned in their original, unworn condition.
• Custom pieces, sale items, and earrings are final sale.
• Solid gold and Afterpay orders are eligible for exchange or store credit only.
If you have a warranty claim, please reach out to us at epta.lab7@gmail.com. Note that the cost and responsibility for returning the item safely to Epta Lab lie with the customer until confirmed by our team.
Warranty
We offer a 6-month warranty that covers any manufacturing defects. Please note that this excludes damage caused by wear, tear, or broken chains.