Shipping

Online orders are processed Monday to Friday AEST, excluding public holidays. Production times are specified at time of purchase and starts the first business day after the purchase.

An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey. 

Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.

Please ensure the details provided at checkout are accurate, as Epta Lab cannot be held liable for incorrect deliveries due to input errors. Our shipping providers are trusted services, and as such Epta Lab will not refund or replace orders that have been scanned as delivered.

Domestic
Australia Post Express Service delivers within 1-3 business days depending on location. 

We offer FREE Shipping Worldwide and Track Number for All Orders.

You will receive an order confirmation to your provided email address. Please check your junk mail if you have trouble finding it in inbox. 

What happens if I entered the wrong address?

If you see any mistakes in the address you submitted, please send us an email immediately with a title 'URGENT' so we can correct it before being shipped out. If a package fails to deliver due to 'insufficient address' unfortunately we cannot offer any compensation for that matter.

Have more questions?

If you have any questions unanswered, please email us at epta.lab7@gmail.com